Total Quality Management

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– Total Quality Management (TQ, QM or TQM) and Six Sigma (6) are sweeping “culture change” efforts to position a company for greater customer satisfaction, profitability and competitiveness.
– TQ may be defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.
– We often think of features when we think of the quality of a product or service; TQ is about conformance quality, not features.

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