Business Process Reengineering

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– BPR first introduced in 1990 in a Harvard Business Review article by Michael Hammer:
Reengineering Work: Don’t Automate, Obliterate. Hammer/Champy
– “Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed.”

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